How customer’s reservations are handled in Restro
If the customer wants to secure a place at the restaurant, the “Reservations” tab can be used to efficiently manage customer bookings, reduce waiting times, and improve the overall dining experience.
With this feature, staff can easily record reservations, assign tables, and keep track of guest details in one place. They can follow up with the customer and change the status as per the customer confirmation.
You can make a reservation from Reservation Tab
This ensures that restaurants can plan seating in advance, optimize table usage, and provide customers with a smoother experience from the moment they arrive.
Why Reservations Are Important
- Better Planning – Reservations give restaurants the ability to prepare seating layouts and staff assignments in advance.
- Reduced Wait Times – Guests with confirmed reservations get seated quickly, avoiding long queues.
- Customer Loyalty – A smooth reservation experience builds trust and encourages repeat visits.
- Efficient Table Usage – Prevents double-booking and ensures maximum occupancy without overcrowding.
- Data-Driven Insights – Tracking reservations helps restaurants forecast busy times, special event needs, and recurring customers.
How Reservations Work
- From the dashboard, navigate to Reservations to view all upcoming and past bookings.
- The system provides a clear overview, including date, time, customer details, and table status.
- Use the “Add Reservation” button to record customer details as requested in the form and save the reservation
- Staff can update reservation status by following up.
- Upon customer’s confirmation, staff can link the reservation to a specific table or allow the system to auto-assign based on availability.
- Reservations can be filtered out by using filter options based on date range, contact or customer details.
- Reservations can also be canceled directly in the system by choosing the cancelled status, freeing up tables for walk-in customers. It can also be revived if customer changes it’s mind if not any other reservation are made at the same spot.
Reservation Management provides restaurants with an organized and reliable system to handle bookings. By centralizing reservations, assigning tables efficiently, and reducing wait times, restaurants can deliver a more professional and customer-friendly dining experience.