Managing permissions

Managing permissions in SISTEM allows you to control what each user can see and do within the platform. By assigning the right permissions, you ensure operational security, prevent errors, and maintain clear accountability across your parking operations.

Permissions work together with roles and access levels to define system behavior for every user.

Why permissions matter

Parking operations involve financial transactions, access control, and real-time decisions.

Incorrect permissions can lead to:

Unauthorized pricing changes
Revenue data exposure
Accidental deletion of sessions
Operational confusion

Proper permission management ensures that users only perform actions relevant to their responsibilities.

How permissions work in SISTEM

Permissions are controlled through three layers:

Role → Defines what actions a user can perform
Access level → Defines where the user can perform those actions
Parking assignment → Defines which locations the user can access

Together, these determine the user’s effective permissions.

Permission layers explained

1. Role-based permissions

Each role comes with predefined capabilities.

Examples:

Admin → Full system control
Manager → Configure operations and monitor performance
Operator → Handle vehicle sessions and payments
Accountant → Access financial records
Viewer → Read-only access

Roles ensure consistency and reduce the need for manual permission configuration.

2. Access-level permissions

Permissions are scoped by access level:

Organization-level access

Manage billing and subscriptions
Add team members and assign roles
View organization-wide reports

Parking-level access

Manage parking settings
Configure rates and facilities
Operate sessions at assigned locations

This separation prevents unintended system-wide changes.

3. Parking assignment permissions

Users can only act within assigned parking locations.

For example:

An operator assigned to Parking A cannot create sessions in Parking B
A manager assigned to two parkings can configure both

This ensures location-specific control.

Who can manage permissions

Organization admins and parking admins can:

Assign roles
Modify access levels
Grant multi-parking access
Update user permissions

How to manage user permissions

Steps to update permissions

Go to Organization settings
Select Team members
Choose the user to update
Update:
- Role
- Access level
- Assigned parkings
Save changes

Changes take effect immediately.

Permission change scenarios

Changing an operator to manager

Use when a staff member takes on supervisory duties.

Restricting access to a single parking

Use when staff transfers to a specific location.

Granting viewer access to auditors

Allows report visibility without operational control.

Best practices for permission management

Follow the principle of least privilege
Review permissions regularly
Avoid sharing admin accounts
Assign temporary elevated access when needed
Document permission changes for accountability

These practices help maintain security and operational clarity.

Common permission issues and solutions

Issue: Operator cannot see a parking
Solution: Check parking assignment.

Issue: Manager cannot edit rates
Solution: Verify role and access level.

Issue: User sees too much data
Solution: Restrict access to parking-level.

Relationship with other access controls

Permissions work alongside:

User roles
Org-level vs parking-level access
Multi-parking access
Audit trails and activity logs

Together, they form SISTEM’s access control framework.

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