Understanding roles
User roles in SISTEM define what each team member can see and do within the platform. Role-based access control (RBAC) ensures that access is aligned with responsibilities, keeping operations secure, organized, and efficient.
Instead of giving everyone full access, SISTEM allows organization admins to assign roles based on operational needs.
Why user roles matter
Without role-based access:
- Sensitive data may be exposed
- Unauthorized changes can disrupt operations
- Accountability becomes unclear
- Operators may access areas outside their responsibility
Defined roles help:
- Protect financial and operational data
- Maintain clear responsibility boundaries
- Reduce operational errors
- Improve auditability and compliance
How roles work in SISTEM
Roles are assigned to users at the organization or parking level.
Permissions determine:
- What modules a user can access
- What actions they can perform
- Which parking locations they can manage
Admins can update roles anytime as responsibilities change.
Available user roles
Admin
Admins have full control over the organization and all parking locations.
They can:
- Access all modules and data
- Create and manage parking locations
- Control organization settings, billing, and subscriptions
- Add team members and assign roles
- Configure pricing, passes, and facilities
This role is typically assigned to business owners or system administrators.
Manager
Managers oversee operations for assigned parking locations.
They can:
- Configure pricing, capacity, and services
- Manage operating hours and rules
- Monitor daily operations and performance
- Supervise operators
Managers do not control organization-level billing or global settings.
Operator
Operators handle on-ground parking activities.
They can:
- Perform vehicle entry and exit
- Create and manage parking sessions
- Issue tickets and collect payments
- Assign facilities and validate passes
Operators can only access their assigned parking locations.
Accountant
Accountants manage financial records and reporting.
They can:
- Access billing and invoices
- View revenue and tax reports
- Manage financial documentation
They cannot perform operational tasks like vehicle entry.
Viewer
Viewers have read-only access.
They can:
- View dashboards and reports
- Monitor performance metrics
They cannot:
- Perform operations
- Edit configurations
- Access sensitive settings
This role is ideal for stakeholders who need visibility without control.
Role assignment and access scope
User roles can be assigned based on:
- Organization-wide access
- Specific parking locations
- Operational responsibilities
This ensures users see only what is relevant to their role.
Requesting elevated access
If a user needs additional permissions:
- Contact the organization admin
- Provide justification for access change
- Admin updates role and permissions
Access changes take effect immediately.
Security and audit benefits
Role-based access control helps SISTEM:
- Track user actions through audit logs
- Prevent unauthorized configuration changes
- Protect financial and operational data
- Maintain compliance with internal policies
Every action is traceable to a specific user role.
Operational best practices
- Assign roles based on actual responsibilities
- Avoid granting admin access unnecessarily
- Review user roles periodically
- Remove access for inactive team members
Clear role management improves security and operational clarity.
Read next
Inviting team member
Org-level vs Parking-level Access
Multi-Parking Access